Frequently asked questions.
Frequently Asked Questions
Find answers to common plumbing questions. If you don’t see yours, contact us.
General Plumbing
What plumbing services do you offer?
We provide repairs, leak detection, water heater installation, sewer line services, fixture replacements, remodeling, and emergency plumbing.
Do you provide emergency plumbing services?
Yes, we offer 24/7 emergency plumbing for urgent issues like burst pipes and major leaks.
Are your plumbers licensed and insured?
Yes — all of our plumbers are licensed, insured, and experienced professionals.
How quickly can you respond to a plumbing emergency?
Most emergencies can be handled same-day, often within an hour depending on your location.
Do you offer free estimates?
Yes, we provide free upfront estimates so you know the cost before we begin any work.
Service & Maintenance
How can I tell if I have a hidden water leak?
Watch for higher water bills, damp walls/ceilings, mold growth, or the sound of running water when no fixtures are on.
What should I do if my water heater stops working?
Check the breaker or pilot light first. If it still doesn’t work, give us a call to diagnose and repair the issue.
Why is my water bill suddenly higher than normal?
This is often caused by hidden leaks, running toilets, or irrigation issues. We can help identify and fix the problem.
How often should I have my plumbing inspected?
We recommend annual inspections to prevent small issues from turning into costly repairs.
Can you help with low water pressure?
Yes! Low pressure can be caused by leaks or municipal supply issues. We’ll find the cause and fix it.
Pricing & Payments
How do you price your services — hourly or flat-rate?
We use flat-rate pricing so there are no hidden fees or surprises on your bill.
What payment methods do you accept?
We accept cash, credit/debit cards, and most major payment platforms.
Do you offer discounts?
Yes — we provide discounts for first-time customers, seniors, veterans, and seasonal specials.
Scheduling & Process
How do I schedule an appointment?
You can schedule by phone, online, or email — whichever is most convenient for you.
Do I need to be home during the service?
Usually yes, but for rental properties or managed units we can coordinate with property managers or tenants.
Will you clean up after completing the job?
Yes — our team always leaves your home as clean (or cleaner) than we found it.
How long will my repair or installation take?
Many jobs are completed the same day. Larger projects may take longer, but we’ll give you a clear timeline upfront.
Guarantees & Warranties
Do you guarantee your work?
Yes, all of our services are backed by a satisfaction guarantee.
What warranties do you provide?
We offer manufacturer warranties on parts and warranties on our labor. Coverage depends on the service.
What if the problem comes back after service?
Just give us a call — we’ll return promptly and make it right.
Specialized Plumbing Services
Can you install tankless water heaters?
Yes, we install, repair, and maintain both traditional and tankless water heaters.
Do you handle sewer line repairs and replacements?
Yes, we provide sewer line inspections, repairs, and replacements. Whenever possible, we use trenchless methods to minimize disruption.
Can you help with remodeling or new construction plumbing?
Absolutely. We work with homeowners, contractors, and builders on kitchen, bathroom, and full-home plumbing projects.
Do you install water filtration or softener systems?
Yes, we offer a variety of water filtration and softener systems to improve your home’s water quality.
FAQs